#TUROMASNEWS
The Latin American market is considered one of the most strategic for TUROMAS, which is why it has three commercial delegations: one in Santiago de Chile, another in São Paulo, and another in Bogotá. These three sales points are strategically distributed throughout the territory so that customers can have direct contact with a representative in less than two hours from anywhere in Latin America.
The ideal location of the offices ensures that customers receive faster attention and more efficient assistance when facing difficulties without necessarily having to rely on the remote 24-hour Premium Service, although they can still benefit from this feature.
In each capital, the commercial delegations hold stock of manual glass cutting and breakout tables. They also maintain a complete stock of parts and consumables ready to be shipped anywhere in the shortest possible time, ensuring the machines keep running without interrupting production.
In addition to the sale and assembly of machinery, TUROMAS has developed a free preventive maintenance program. Through this plan, equipment is periodically reviewed to anticipate issues, avoid downtime, and save costs.
Other advantages provided by this sales network include the possibility of paying in local currency, thus avoiding foreign exchange operations, or financing payments in the medium and long term, providing the necessary resources to continue growing.
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However, the demands of South American buyers are increasing, and to continue excelling in an ever-more demanding market, a good product at a competitive price and immediate service are not enough. Commercial and technical support is fundamental.
TUROMAS provides Latin American buyers with work teams that, beyond their preparation and seniority in the sector, strive to improve their experience by offering added value throughout the entire purchasing process.
The commercial delegates and technicians from Chile, Brazil, and Colombia know each and every customer by name. The Spanish manufacturer is aware of the importance of offering personalized treatment, as well as a human and close approach to the people behind the consumers.
Listening to them and engaging in dialogue is essential to finding what they truly need and proposing solutions.
❝This commitment is the least we could do for all the customers who have trusted TUROMAS over the years and has positioned us as the benchmark company in the sector in Latin America.❞
Álvaro Tomás, Vice President of TUROMAS and precursor of commercial attention in South America
Meeting with the TUROMAS South American Sales Network
On January 14th, the annual meeting between the sales network, technicians, and the TUROMAS management team was held in Rubielos de Mora. This encounter promoted participation, exchange, and collaboration in an atmosphere of trust.
Results from the previous year were analyzed, work lines for 2020 were shared, and the commitment of all teams was highly valued. Without this commitment, it would not be possible to remain a leading company in the Latin American market.
Statements from TUROMAS Commercial Delegates
❝Following the exponential growth in South America, our professional ethics oblige us to respond as we always have by creating various commercial delegations capable of responding to our clientele in an efficient and effective manner.
At TUROMAS, we are characterized by good treatment and excellent service in both purchasing advice and After-Sales service. To remain leaders in Latin American customer service and maintain direct communication, these delegations are key.❞
Eduardo Nieto, Sales Manager of the TUROMAS delegation in Chile
❝We know that everything is in constant evolution—the way we buy and sell. In this process of unceasing change, customers feel secure knowing that the company is behind them to provide the most appropriate answers in the shortest possible time. Proximity and personal treatment are always important, not just at the moment of the purchase decision.
Heading the TUROMAS sales office in São Paulo allows me to convey to our customers the security that we are very close to them, providing our best services and attention.❞
Rodrigo Duarte, Sales Manager of the TUROMAS delegation in Brazil
❝Reliability has always characterized TUROMAS products. To this differentiating value, another key factor is added to care for and build customer loyalty: an after-sales service that accompanies them and helps them get the best out of their machine.
Colombian and Central American flat glass processors have never known a company that bets so heavily on this added value in these markets. Not only is a high-standard product sold, but a commitment is established with the customer.❞
Juan David Dávila, Sales Manager of the TUROMAS delegation in Colombia
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Contact TUROMAS Commercial Delegations
A team composed of sales representatives and technicians, officially certified by TUROMAS in Spain, is ready to attend to any machinery installation or repair needs.
TUROMAS in Chile
Sales Contact:
Phone: +56 944 773 325
Email: eduardo@turomas.com (In the [TUROMAS in Chile] section)
TUROMAS in Brazil
Sales Contact:
Phone: +55 11 98731 1427
Email: rduarte@turomas.com (In the [TUROMAS in Brazil] section)
TUROMAS in Colombia
Sales Contact:
Phone: +57 300 433 0813
Email: jdavila@turomas.com (In the [TUROMAS in Colombia] section)
