#TUROMASNEWS
Following recent global events surrounding the spread of the COVID-19 pandemic, TUROMAS has implemented a series of strict measures to continue our operations normally and responsibly.
These measures are updated daily according to the current situation to preserve the health of our employees and ensure full service for customers worldwide. We are experiencing an absolutely extraordinary situation, and we understand that in difficult times like these, we must stand by our customers, guaranteeing the best service and the most personalized attention.
We have implemented an action protocol that includes preventive and operational measures. Among these is the suspension of any customer or supplier visits to our factory in Spain, as well as any visits by our sales or technical team to customer facilities, depending on the evolution of the pandemic. We know this may cause some disruption to established schedules, but we must appeal to common sense given the circumstances. At TUROMAS, we are clear that health is the top priority, as there is no economy without health.
We have implemented a teleworking system, limiting presence in our offices. Our staff is working as usual, whether in person at the offices or connected to our systems from their homes.
Likewise, to resolve any eventuality, our technicians will provide regular support and technical assistance via telephone at +34 978 804 665 or through the email address aftersales@turomas.com (In the [TUROMAS Guarantees the Best Service] section). The spare parts and consumables shipping service continues to operate normally.
Standard customer service and after-sales hours will be Monday to Friday, from 07:00 to 15:00 GTM+1. Outside working hours, on Saturdays, and on holidays, the 24-hour after-sales service remains fully operational through the phone number +34 978 090 333.
Finally, from TUROMAS, we want to express our support to those affected, healthcare personnel, security forces, and other professionals who are especially exposed, as well as our solidarity with all business owners and citizens affected by the decreed measures. In particular, we want to thank each and every person who makes up TUROMAS; thanks to their daily work, they ensure the continuity of the company and the care of our customers.
Should you have any doubts or questions regarding this matter, please contact us.
TUROMAS in Spain
Administration Contact:
Phone (7h-15h GTM+1): +34 978 804 158
Email: info@turomas.com (In the [TUROMAS in Spain] section)
After-sales Service:
Phone (7h-15h GTM+1): +34 978 804 665
24h Phone: +34 978 090 333
Email: aftersales@turomas.com (In the [TUROMAS in Spain] section)
TUROMAS in Chile
Sales Contact:
Phone: +56 944 773 325
Email: eduardo@turomas.com (In the [TUROMAS in Chile] section)
TUROMAS in Brazil
Sales Contact:
Phone: +55 11 98731 1427
Email: rduarte@turomas.com (In the [TUROMAS in Brazil] section)
TUROMAS in Colombia
Sales Contact:
Phone: +57 300 433 0813
Email: jdavila@turomas.com (In the [TUROMAS in Colombia] section)
